ICA Smart Services in UAE: A Complete Guide (2024)

The United Arab Emirates, UAE, has developed into the fastest-growing tourist destination and a business hub in the world. It features an advanced business climate, zero crime rate, a tax-free environment, and visionary leadership. If you wish to visit the UAE, whether for business, study, exploration or to start a life here, the first thing on your to-do list should be getting a visa. Fortunately, the UAE government has made the residency, visa, and immigration processes extremely user-friendly and accessible. With the launch of ICA Smart Services, an e-channel platform, the convenience of entering and exiting the nation is literally at your fingertips. 

Behind the love and amazing lifestyle and culture of UAE, lies its proactive government. Thanks to their efforts, many who once dreamed of living in this nation are now enjoying a peaceful and fulfilling life here today and you can join them too! 

In this guide, we will cover everything you need to know about ICA Smart Services in Dubai and the UAE in 2024. It can be your key to a smooth and simple life in the UAE. Whether you need assistance with visas, Emirates IDs, or other services, let us explore how ICA can make the process easier for you. 

Introduction to ICP: 

The Federal Authority for Identity, Citizenship, Customs, and Port Security, commonly known as ICP or ICA, is a government body in the UAE primarily responsible for regulating and overseeing affairs related to identity, passports, citizenship, and the entry and residence of foreigners in the UAE. It provides a pathway to secure identity, streamlined services, and a brighter future in the Emirates. 

Key responsibilities of ICP in UAE: 

• Oversee matters related to identity cards and citizenships for residents.
• Regulates the issuance and management of passports, residency visas, Emirates ID cards.
• Manages the entre and residency of foreigners in the UAE
• Promotes the security of ports, borders and freezones.
• Oversees and manages custom operations to meet international security standards.

What is ICA Smart Services: 

The Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) provides an online platform known as ICA/ICP Smart Services, offering various services related to identity and citizenship for citizens, residents, and foreigners. Users can conveniently access a wide range of services, including passport renewals, visa issuance and renewals, and ID card renewal applications, at any time. Simply submit your request, and you can track the application online and pay the fees.  

ICP’s Smart Services support multiple languages and can be accessed through the official website or the app. Just like food delivery app, Smart Services can get your request for visa, ID card etc, delivered hot and fresh! 

Role & benefits of ICA Smart Services UAE: 

Smart Services by ICP is a revolutionary and transformative initiative. Not only does it bring convenience to citizens and residents, but by shifting services online, it also reduces the burden on the government, bringing time efficiency and transparency to procedures. If you want to free yourself from the hassle of walking in and out of government departments, Smart Services can be the best solution for you.  

Here are advantages that ICP Smart Services in UAE provides: 

1. Easy access to services: Various government services related to residency, immigration, citizenship can be accessed anytime by users online.
2. Fast and simplified transactions: Online transactions through Smart Services are processed quickly and easily, enhancing efficiency and transparency.
3. Real-time tracking: It allows tracking of various applications in real-time, enabling users to monitor progress and stay informed.
4. Top level data security: Data that users submit is protected with the highest level of security, ensuring there is no misuse or leakage of information.
5. Full time availability: Services are available 24/7/365. All you need is an internet connection, and you can access it sitting anywhere in the world.
6. Reduced paperwork: Paperwork is significantly reduced as you can submit the required documents easily online.
7. Multilingual support: Services are available in various languages to accommodate a diverse audience.

Services available on ICP’s online portal: 

ICA Smart Services provide a broad range of services to its users: 

For individuals: 

• Issuance, renewal, and replacement of passports 
• Issuance, renewal, and replacement of Emirates ID cards 
• Issuance, renewal of residency visas 
• Issuance, amendment, extension, and cancellation of entry permits 
• Updating of personal information, such as family data 
• Payment of fees or request for refunds 
• Payment or request for exemption from delay fees 

For businesses: 

• Issuance, renewal, amendment, and cancellation of Establishment Cards 
• Issuance, renewal, and cancellation of employee visas 
• Employee document verification 
• Issuance of business license or trade license renewal  
• Digital attestation services 
• Customs clearance for goods  

For tourists: 

• Application for tourist visas, including multiple-entry and long-term options 
• Checking of entry/exit dates 
• Extension of tourist visas 

Who can register for ICA Smart Services: 

Following entities can sign up and use ICP’s Smart Services in the UAE: 

• UAE residents: Citizens and non-citizens over 18 years. 
• GCC nationals: People from Gulf Cooperation Council (GCC) countries. 
• Companies: Businesses registered with the Ministry of Economy. 
• Visitors: Tourists and visitors over 18 years old. 

How to register for ICA Smart Services: 

The registration process for ICA Smart Services Dubai and UAE is very simple. Here are the steps to be followed: 

1. Select method of registration: 

You can register either through ICP’s official website or through its mobile application 

2. Choose your language: 

ICP’s online service portals support various languages. You can set the language on website or on app as per your preference. 

3. Create new account: 

Register new account by choosing your category: individual, establishment, or typing center. For that you will have to provide some basic information like your name, email, and phone number. Make sure to create a robust password. 

4. Verify your account: 

Complete the verification process by entering the code sent to your phone number or email. In some cases, you may need to visit a typing center to complete the authentication. 

5. Login into your fresh account: 

Once your account is created, log in using your username and password. To finish account setup, you may need to provide some additional details, such as your passport details, Emirates ID, and other necessary information. 

6. Request service you need: 

After completing registration, you can start using the services. 

Alternatively, you can also register by calling customer care. 

Here are the documents and details that need to keep ready for ICA Smart Services registration: 

For Residents: 

• Emirates ID card 
• Passport 
• Mobile number 
• Email address 
• Tenancy contract copy (if applicable) 
• Utility bill copy (if applicable) 

For Entrepreneurs: 

• Registration certificate from the Ministry of Economy 
• UAE trade license 
• Mobile number 
• Email address 

For Visitors/Tourists: 

• Passport 
• Visa 
• Email address 
• Mobile number 

Registration fees for ICA Smart Services: 

You will be pleased to know that there is no fee for registering on ICP’s Smart Services in UAE. No matter what user category you belong to, creating an account on the portal is free, and you can start using the basic features.  

However, entrepreneurs may have to pay registration fees for some services. Contact Dubiz Business Setup in case of any doubts. 

Using ICP Smart Service in Dubai: 

The steps to use ICP Smart Services in the UAE and Dubai are quite simple: 

1. First, visit the ICP website or open the application. Then, log in with your credentials. If you do not have an account, you will need to register for one. 
2. After signing up and logging in, you can check the services available for you, such as visa renewal, Emirates ID issuance, and more. 
3. Next, choose the service you want to use and follow the on-screen instructions. Fill out the service form and attach all the documents requested. 
4. After that, make the payment for the service through the accepted electronic payment methods. 
5. Before submitting, check and review your information to ensure everything is correct. 
6. Finally, submit the application and track its status online while you wait for service approval.  

Tracking application through ICP Smart Services: 

Once you submit an application for any service, whether it is for visa issuance, visa renewal, or any other service, you can always track the status online. This can be done on the website or mobile app. Here are the steps: 

1. Open your ICP app or visit the website.
2. Log into your account using your credentials. 
3. Search for the “My Application” section. 
4. Find the application you want to track from the list of submitted applications. Select it and details like its submission date and status will be displayed. 
5. The status may be “Submitted”, “Under Review”, “Approved”, “Rejected”, or “Pending Additional Documents”. You will get all the status details on your screen. 

Related insights: How to check Emirates ID status. 

Applying for golden visa through ICA Smart Service: 

The golden visa scheme in the UAE has become a popular residency program for those looking to make a life in the UAE. This visa serves as a golden ticket to long-term residency for up to 10 years, available to entrepreneurs, skilled professionals, investors, top students, and individuals with outstanding talent. 

With this visa, you can fully enjoy your life in the UAE. It allows you to stay in Emirates for a decade without the need for local sponsors and grants you access to high-quality health and education facilities. Plus, you can sponsor the residency of your family and dependants. You can now apply for this prestigious residency easily through ICA Smart Services. 

However, each golden visa category comes with specific eligibility criteria that must be met. You can also check your eligibility using a questionnaire available through the ICP Smart Services. 

Learn more: Golden Visa Dubai Guide 2024 

Here are the steps to apply for the golden visa Dubai via the ICP website:

1. Log in to ICP Smart Services.
2. Select “Golden Residency” under Public Visa Services. 
3. Click on “Start Service” for your specific category. 
4. Fill in your personal details on the application form, including your name, email, and phone number. Attach all required documents, such as your passport and current visa. You must also upload any relevant document related to your eligibility, such as proof of investment, education qualification etc., depending on your category. 
5. Review your information carefully and click on submit. 
6. Pay the application fees and wait for approval from the relevant authorities. 
7. In some cases, you may need to attend an interview. 

Once your application is approved, you will receive a notification, and your golden visa will be issued to you successfully. 

How to extend/renew a visa: 

1. Visit the ICP Smart Services website Log in with your username and password. 
2. Choose the “Public Visa Services” tab. 
3. Select “Extension of Current Visa” or “Renewal of Current Visa.” 
4. Enter the details such as your passport number and visa file number.   
5. Provide the details of your new visa, including the type and duration. 
6. Attach all the required paperwork, such as your passport and current visa copy. 
7. Pay the necessary application fee. 
8. Click on the submit button. You will receive a notification of the final outcome. 

You may be interested: Tips for successfully navigating the UAE visa renewal process. 

How to cancel a visa: 

1. Visit the ICP Smart Services website.
2. Log in with your username and password. 
3. Choose the “Public Visa Services” tab. 
4. Select “Cancellation of Current Visa.” 
5. Enter the details such as your passport number and visa file number. 
6. Pay the necessary application fee. 
7. Click on the submit button. You will receive a notification of the final outcome. 

When cancelling a visa, you will need to provide a reason for the cancellation. You may need to attach additional documentation. Common reasons include no longer being employed, leaving the country permanently, being deported, or visa expiration. Remember, if you are leaving the country permanently, you will also need to submit your Emirates ID. 

Tips for using ICA Smart Services to the fullest: 

The Smart Services offered by the ICP is a great example of technological innovation by the UAE government that has truly enhanced public services. Residents, citizens, and even guests can conduct various transactions through it. Here are some quick recommendations and tips for using these services to their full potential: 

1. Create and safeguard your account: Make sure the password is strong enough, as it will secure your personal information. You can enable two-factor authentication too if it is available to get an extra layer of protection. 
2. Keep your documentation game strong: Make sure to keep essential paperwork like your passport, pictures, and residency permits ready, as they are generally required for services. Since you will have to upload the documents online for service applications, it would be nice to keep scanned copies saved on your device. 
3. Be attentive while making submissions: While submitting a request for any service through the e-portal, make sure the requirements are properly understood. Only after that, fill in the information, upload the right documents, give a final review, and submit. Remember, do not rush or be careless. It could cause cancellations and delays. 
4. Track your application progress: Take advantage of the tracking feature of the Smart Services portal. After you submit your application for a service, you can check its live status online. This could help you to look out for potential issues and take timely action. 
5. Use ICA’s mobile app for ready-to-go access: The app features all the functionalities that you can find on the website. You can download and use the app for quick and easy access. It will literally be in your pocket all the time since it can be accessed on mobile devices. 
6. Keep no doubts, ask customer support: In case you have any doubt about any service, how to apply, or the requirements, please do not hesitate to reach out to the customer support of the ICA Smart Services. You can reach them through phone, email, or read some FAQs online. 

Conclusion: 

We just saw how ICA Smart Services makes managing administration and residency matters in the UAE a breeze. It truly brings all the services right to your fingertips! However, moving to the UAE can feel pretty complicated for many people. It is a dynamic country, and figuring out the legal stuff can be overwhelming, leaving you wondering where to start. 

But guess what? Luck has brought you to us! Dubiz Business Setup is here to help you navigate the ins and outs of starting a business in the UAE. We take care of all legal service essentials for UAE business. Whether you need help with company formation in UAE, trade visas, Golden Visas, bank accounts, or anything else, we are here to make it simple. 

And remember, it is not just about getting started! We are here to support you throughout your ongoing business journey. Let us take your business to the next level together! 

Contact Dubiz Business Setup today at +971 562986853 or WhatsApp us at +971 501309366. You can also drop an email at info@dubiz.co for any inquiries. 

FAQs 

1. What is ICA Smart Services Dubai? 

ICA Smart Services Dubai, also known as ICP Smart Services, is an e-portal introduced by the Federal Authority for Identity, Citizenship, Customs, and Port Security. It allows residents, non-residents, and tourists to apply for various services related to visas, entry permits, passports, Emirates ID, and more, all online. 

2. Who needs ICP Smart Services in UAE? 

ICP Smart Services can be used by UAE residents, GCC nationals, UAE citizens, visitors, travellers, entrepreneurs, and anyone seeking convenience and efficiency for services related to Emirates ID, visas, residency permits, business licenses (for companies), etc. 

3. How to apply for entry exit permit visa ICP Smart Services? 

Follow these steps: 

1. Visit the ICP Smart Services website or app. 
2. Find the “Visa Services” section. 
3. Under that, look for the “Exit Permit” services. 
4. Enter your passport and visa number. 
5. Provide your travel dates. 
6. Upload the required documents as requested. 
7. Make the payment of the application fee. 
8. Click on “Submit” to complete the request. 

4. How to contact ICA Smart Service customer care? 

You can reach out to ICP through their 24/7 available call center. The phone number is 600522222. You can mail them on contactus@icp.gov.ae. 

5. What services are available on ICP Smart Services UAE? 

Here are some key services available on ICP Smart Services UAE: 

• Passport management services 
• Residency visa management services 
• Identity card services 
• Customs clearance services 
• Employee visa services 
• Business license services 
• Personal data update 
• Fines and fees payment 
• Entry permit services 
• Report submission 
• Application status tracking